When I walk into a new environment, I look at what’s posted on the walls. How is this environment functioning internally? Externally? I talk to staff and clients about what’s working and what’s not working. I value systemic transparency and accountability to both clients and staff. I know from what I see on the ground, and in the virtual smoke-filled rooms, that there are other forces at play. Who are the political players? What alliances need to be formed? Where are the systemic barriers located?
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